In accordance with article L. 211-8 of the French Tourism Code, the descriptive sheets appearing on the Site and/or the quotation/contract proposal and/or other items of information appearing on the Site, the terms and conditions of sale as well as the standard information forms summarizing the rights of the traveller are intended to inform customers, prior to placing their order, in particular of the main characteristics of the services offered relating to transport and the holiday, the contact details of Niphla Events, the price and terms of payment, the conditions for canceling and terminating the contract, insurance and conditions for crossing borders. Customers are invited to refer to the trip descriptions or the chosen holiday.

The Site is updated several times a day and the prices displayed are subject to change depending on updates. The applicable price is the price in effect at the time of registration for the trip concerned and is confirmed to the customer before final acceptance.

ARTICLE 2: REGISTRATION AND PAYMENT

2.1 – Registration conditions

Here are images of the registration form and the holiday questionnaire that will be sent to you when you request a quote.

Any person purchasing a holiday or any other service must be at least 18 years old and be legally capable of entering into a contract. Any person concluding an electronic contract with Niphla Events acts both on its own behalf and on behalf of the persons associated with its booking; it guarantees that it is validly authorised to act in this capacity, guarantees the accuracy of the information it provides and makes a personal commitment for the persons registered on the same file.

Reservations for minors must be made by the legal representative or by any person of legal age who must be authorised to do so. The minor must travel accompanied by his or her legal representative or by an adult who assumes responsibility for the minor.

Registration, even when it includes services whose availability is not certain, is binding on the customer, who may only cancel the contract under the conditions of article 8 below. The availability of services are systematically checked by Niphla Events. If Niphla Events informs the customer of the unavailability of the service or does not confirm its availability within 7 days of registration, the contract will lapse and any deposit paid will be refunded to the customer, to the exclusion of any other amount.

Excursions can only be booked as a complement to an à la carte trip or an excursion. It is not possible to sign up for an excursion on your own.

2.2 – Registration procedures

The ordering process on the Site is as follows:

– the customer selects the service(s) of their choice;
– they fill in the information required for their reservation;
– they choose the method of payment for their order (it should be noted that in some cases only immediate online payment by bank card is possible)
– he then validates his order, and the electronic contract is validly concluded.

2.3 – Deposit on registration

At the time of registration, the customer pays a deposit of :
– 50% of the total cost of the trip for services

2.3 – No right of withdrawal

The customer is hereby informed that he/she has no right of withdrawal in respect of the purchase of Niphla Events trips, in accordance with articles L121-16-1 and L121-21-8 of the Consumer Code.

2.4 – Balance payment

The customer must pay for the trip 30 days before departure (date of receipt of payment).
If the balance is to be paid by cheque, it must be received by Niphla Events 30 days before departure, quoting the reservation number or file number or your full name, as well as the date and time of the confirmation email received. (As your email address is unique, it would be preferable to mention please).

It should also be noted that certain promotional offers may be subject to special payment conditions, which may be more restrictive (please refer to the offer in question). In the absence of
payment of the balance within the above time limit, Niphla Events will not be obliged to retain the availability of the holiday or services that are considered to have been cancelled by the customer.

In this case, Niphla Events will be entitled to retain a sum corresponding to the cancellation indemnity provided for in Article 8 below, as well as any service charges (if applicable) and insurance taken out, which are non-refundable.

ARTICLE 3: Dates and venue

These general and special terms and conditions apply from the date they are published for departures from 31 March 2026.
Where applicable, they replace any previous version concerning the same products for the same starting period.
The “Pesach 2026” holiday will take place at the Aquila Rithymna Beach Hotel***** (Hotel address: Adelianos Kampos Rethymno, 74100 Crete, Greece) on the island of Crete. from 31 March / 1 April to 10/12 April 2026. This will include between 2 and 3 nights (depending on the options you choose).

Visits and excursions: During your stay, Niphla Events will provide you with an external transport service, which you must pay for directly when you register for the excursion in question.

Entertainment: During your stay, Niphla Events will do its utmost to provide you with entertainment for young and old alike. The programme includes a magic show, puppet show, performance by a Cantor singer, karaoke night, casino night, swimming pool entertainment with a whole host of challenges and games for families and friends… details of the programme can be found in the brochure that we will give you on the day of your arrival.

Documents : Customers must check whether they are required to have a visa to travel to this destination.
If the customer is European, with the Sheigen Area, they will not need a Visa.
They must also check the validity of their passport (the passport must still be valid for 3 months after the end of their stay).
Number of people: For the stay to be feasible, there must be a minimum of 200 people and a maximum of the hotel’s capacity (i.e. the number of beds). The maximum number of beds, including staff, that can be accommodated in the hotel in question. This number of beds varies according to hotel function)
People with reduced mobility: The hotel is fully adapted for people with reduced mobility. Please provide as much information as possible about the person question so that we can inform him and give him a room adapted to his disability (near the lift, disabled room, adapted dining room placement, etc.)

-Each guest (or their legal representative) must sign a declaration on their honour that they and their relatives have not had any symptoms related to Covid-19 during the 14 days prior to their stay.
-Throughout their stay, all customers undertake to comply with the following barrier and prevention measures recommended by the government:
* Wash your hands very regularly (soap or hydro-alcoholic gels).
* Cough or sneeze into your elbow or a handkerchief.
* Use a single-use tissue and dispose of it immediately in the bin.
* Avoid physical contact: say hello without shaking hands or kissing.
* Stay at least 1 metre away from any person you are speaking to.
* Do not touch your face, including when wearing gloves, which carry germs.

ARTICLE 7: ADMINISTRATIVE AND HEALTH FORMALITIES

The administrative formalities set out in the descriptions/on the Site (and/or transmitted by telephone, where applicable) are for French nationals only. For all other nationalities, Niphla Events would like to draw the customer’s attention to the need to find out about the formalities to be completed before booking by contacting the relevant embassy or consulate. General information is available on the following websites www.diplomatie.gouv.fr, www.action-visas.com and www.pasteur.fr.

Niphla Events provides information on visas and vaccinations required for each country. Nevertheless, in view of the sometimes rapid changes in the administrative, political or sanitary situation in certain countries, the Site may not be up to date and the most recent information available, or if this changes after the customer has registered, will be communicated by telephone or by post.

Identity papers and visas: It is the customer’s responsibility to ensure that they (and the persons included in their file) have complied with all police, immigration and visa formalities. customs and health requirements for the trip. To travel in European Union and Schengen Area countries require a valid national identity card (CNI) and/or passport, both of which must be in good condition.

Some countries require passports and/or national identity cards to be valid for more than 6 months after the date of return, as well as the presentation of a return or onward ticket, sufficient funds, a certificate of assistance insurance, an international vaccination booklet and a visa, please refer to the country of destination. Please note that the The issuing of a visa and the decision on whether or not to issue a visa are the sole responsibility of the authorities of the destination country.

Niphla Events informs customers that it takes an average of 15 days to obtain a visa once all the required documents have been received by the relevant embassy or consulate. This can take up to 28 days, depending on the destination (e.g. Russia) and the period during which the visa application is made (high or low season). In all cases, passports and/or national identity cards in poor condition/expired are not accepted for travel. It is therefore advisable to check the documents required by the country of destination. It is the customer’s responsibility to strictly comply with the applicable formalities and check that the spelling of the surname and first name on the travel documents matches those on their identity documents (passport, visa, etc.). Customers who have booked flights at a standard fare (family, young people, couples, senior citizens, etc.) must bring with them supporting documents that may be requested at registration. Please note: authorisation to board, cross borders, or entry into a third country does not fall within the remit of Niphla Events, which has no binding powers in this respect.

In the interests of its customers, Niphla Events therefore calls for the utmost vigilance and strongly urges travellers to comply with the recommendations set out in this section, including in cases where the French authorities consider an out of date/expired identity document as still valid for travel purposes. The extension of the validity of the national identity card, which is now valid for 15 years instead of 10, without any material change, means that a national identity card with an expired validity date must be held and presented.

Niphla Events would like to draw your attention to the fact that some countries may refuse to accept a passport that has expired, particularly less than five (5) years ago. including EU Member States and/or certain airlines. Also, In order to avoid any risk of blocking or refusing boarding (or even having your ID card or passport withdrawn by foreign customs), Niphla Events recommends that you travel with a passport whose validity corresponds to that required by the destination country.

The extension of this validity is only valid for people who have reached the age of majority at the time of issue of the identity card (please refer to the information provided by the Préfecture de Police). For the USA: Customers’ attention is drawn to the obligation to obtain pre-authorisation for entry into or transit through the USA for each of the passengers booked, no later than 72 hours before the date of departure. Each passenger must personally create his or her pre-authorisation file on the https://esta.cbp.dhs.gov website; this is in addition to the need to have an electronic or biometric passport. The American authorities recommend that married women use their maiden name when registering for a trip: it must appear on airline tickets, the ESTA form and be used for the various security formalities required for access to or transit through the USA (additional information on procedures, etc.). APIS, Secure Flight, etc.). Please note: To avoid any risk of being denied boarding or entry into a country, it is the customer’s responsibility to provide the services concerned with the same information as appears in their passport (e.g. all first names, maiden name, etc.) when applying for a visa of any kind whatsoever (e.g. ESTA, ETA, etc.).

Similarly, the customer must check the accuracy of the data shown on the visa received. Minors: All French minors must be in possession of a valid identity document. For destinations In the European Union and the Schengen area, French minors can travel with a national identity card (CNI) or a passport (valid for 5 years), both of which are valid and in good condition. For all other destinations, they must be in possession of a valid passport or one that is valid for more than 6 months after the date of return (depending on the destination) and in good condition, and a visa depending on the country of destination.

For all destinations requiring a passport, a minor, regardless of age, must now be in possession of a registered passport. In all cases, as already indicated above, the passports and/or NICs that are visibly out of date or in poor condition are not accepted for travel. The family record book and driving licence are not a substitute for a passport or identity card.

Please note: a minor, regardless of nationality and resident in France, who is unaccompanied by his or her parents (or a person holding parental authorisation), may no longer leave the country without authorisation. Authorisation to leave France takes the form of a downloadable form; Cerfa N°15646*01, fill in and sign. It is available on the website https://www.service-public.fr/particuliers/vos rights/F1359 Children travelling abroad unaccompanied by one of their parents must present the following 3 documents:
– The minor’s identity document: identity card or passport
– The form signed by one of the parents with parental authority
– Photocopy of the identity document of the parent signing the form

Using the passport alone is no longer considered sufficient.
Authorisation to leave the country is required for all minors residing in France, whatever their nationality. Please note that if the child is travelling with only one of his or her parents, and if he or she does not have the same name and/or does not live at the same address as the accompanying parent, proof that the other parent authorises the trip will be requested in the form of a handwritten letter from the non-travelling parent authorising the child to travel + a copy of the family record book + a copy of the non-travelling parent’s identity document.

Reservations for minors must be made by their legal guardian or by an adult who must be in possession of a power of attorney. Minors must travel accompanied by their legal representative or an adult assuming responsibility for the minor.

Pets: Some airlines accept pets for travel; customers must be in possession of up-to-date vaccination records.
Please note: Passengers who are unable to board a flight because they do not have the required documents (passport, visas, vaccination certificates, tickets, etc.) will not be able to claim any reimbursement except in the cases provided for in Article 17.12. The same applies to stopovers, transits…
The cost of issuing passports, visas and other travel documents (tickets or redemption of tickets) remains the responsibility of the customer and cannot, under any circumstances, be reimbursed.
En cas de survenance d’un évènement politique ou sanitaire (préalablement ou postérieurement à la signature du contrat) pouvant présenter des contraintes ou dangers pour le client, Niphla Events pourra subordonner le départ du client à la signature d’un document aux termes duquel le client reconnaîtra avoir pris connaissance des risques associés à son séjour.

Niphla Events may also have to cancel the customer’s stay.
Niphla Events also recommends that customers carry a hard copy of their certificates and forms.
COVID-19: The health requirements relating to COVID-19 vary depending on the destination (definition of the vaccination schedule, type of vaccine accepted, type of test accepted, form to be completed, etc.) and may be modified at any time depending on developments in the health situation. In the case of transit flights, additional requirements may apply.

You should check before you leave that you meet these requirements. Please note, due to the effects of the health crisis, the delivery times for the various documents necessary to travel may be extended. provide information on visas and vaccinations required for each country.

Nevertheless, given the sometimes rapid changes in the administrative, political or health situation in certain countries, the Site may not be up-to-date and the most recent information available, or if this information changes after the customer’s definitive registration, will be communicated by telephone or by post.

ARTICLE 8: Tourist tax

Tourist tax of €1.10 per day per person over 12 years of age is included in the price.

ARTICLE 9: Insurance and assistance

No insurance covering the cost of cancelling the contract, luggage, assistance/repatriation in the event of accident, illness or death, is included in the travel packages. However, the customer may take out optional insurance for this purpose under the conditions set out on the Site; under the heading “Our Travel Insurance” (details and conditions on the Site).

Insurance contracts are available on the Site prior to registration. In the event of cancellation of the trip or holiday by the customer, the insurance premium will not be refundable. In addition, this insurance is non-transferable. The insurance premium is payable in full at the time of subscription. If the customer provides proof of prior cover for risks covered by the insurance taken out, the customer has the option of cancelling this insurance at no cost within 14 days of its conclusion and for as long as no guarantee has been implemented.

ARTICLE 10: CANCELLATIONS OR MODIFICATIONS BY THE CUSTOMER

10.1 In accordance with Article L211-14 I of the Tourism Code, the customer may cancel the contract at any time subject to payment of the fees below. Any request to cancel or modify a booking (by e-mail or recorded delivery letter), the date of receipt of the aforementioned confirmation will be the date used to calculate the charges referred to below.

10.2 In the event of cancellation or modification of any service ordered online or by telephone, the insurance premium, visa fees, service charges and ticketing fees are non-refundable.

10.3 Any cancellation or modification made by the customer in accordance with Article L211-14 I of the Tourism Code will incur the following charges:
Modification or Cancellation
– More than 30 days before departure, 50% of the total price*.
– 30 to 22 days before departure 85% of the total price*.
– Less than 21 days before departure 95% of the total price*.

10.4. General

– Notwithstanding the foregoing articles, any request to correct the spelling of a passenger’s first or last name before departure will give rise to the application of administrative costs of €100 per person as well as, where applicable, any additional costs incurred by Niphla Events as a result of this change.

– Any modification or cancellation of optional services booked after the initial booking and/or in addition to a package predefined on the Site will give rise to
the application of a fee of 100% of the price of the optional service, from the moment of reservation, unless more favourable conditions apply depending on the service provider. Any service not consumed or partially consumed will not give rise to any reimbursement.
– If the customer does not show up for departure, check-in or the first service at the time and place mentioned in the travel/convocation booklet, or if the customer finds it impossible to take part in the trip (failure to present the necessary documents, such as passport, visa, vaccination certificate, or other reasons), the trip will not be reimbursed under any circumstances and the above cancellation fees will be payable to Niphla Events.

Furthermore, the interruption of the trip or stay by the customer or the cancellation of certain services included in the package, or paid for in addition to the price of the package at the time of booking, may not give rise to any reimbursement or credit note.
– Cancellation by the customer of one or more participants registered on the booking may, in addition to the charges referred to in this Article 8, result in a price adjustment (e.g. application of the”
single room” rate instead of the “double room” rate, distribution of the total cost of the rental among the participants still registered, etc.).

10.5 The customer also has the option of cancelling the contract before departure under the conditions set out in Article L211-14 II of the French Tourism Code, it being specified that the assessment of the occurrence of these circumstances will be based on objective factors.

10.6 Any change to the stay on site (extension, delayed return, change of hotel, etc.) at the customer’s request will be subject to the prior agreement of Niphla Events.
All changes are subject to availability (hotel and/or airline and/or transfer company) and payment of the relevant fees by the customer (payment of the price of transfer, overnight
complementary stays, a new flight, etc.) being understood that these costs may, in certain cases, be different from the prices shown on the Site. In addition to these costs, a service charge of 150€ per file, payable to Niphla Events.

ARTICLE 11: CHANGES OR CANCELLATIONS BY

Niphla Events PRIOR TO DEPARTURE

11.1 – Changes made by Niphla Events prior to departure If, prior to departure, an external event, for which Niphla Events is responsible within the meaning of article L. 211-13 of the Tourism Code, forces Niphla Events to change an essential element of the contract concluded with the customer, Niphla Events will notify the customer by any means that allows an acknowledgement of receipt to be obtained, on a durable medium, as quickly as possible, and will propose either a change to the trip or a substitute trip. The customer may then either accept the proposed modification or terminate the contract.

Customers who opt for cancellation may obtain a full refund of the sums paid no later than 14 days after the termination of the contract.

Unless otherwise specified, the customer must notify his decision (acceptance of the modification or cancellation) within a maximum of 7 days from receipt of the aforementioned information. If no response is received within this period, the customer will be deemed to have accepted the proposed modification. Furthermore, in accordance with Article L211-13 of the French Tourism Code, Niphla Events may modify the contract in the event of a minor change; Niphla Events will then inform the customer
in writing.

11.2 – Cancellation by Niphla Events prior to departure Niphla Events may cancel the trip or holiday prior to departure and, in the absence of an alternative solution at the current rate, refund all sums paid without being required to pay any additional compensation, in the following cases :
When a minimum number of participants is required for a tour or trip to be carried out, and this number is not reached, provided that Niphla Events informs the customer at least :
– 20 days before departure date for trips lasting more than 6 days
– 7 days before departure date for trips lasting between 2 and 6 days
– 48 hours before the start of the trip for trips lasting no more than 2 days.

In this respect, it is specified that the departure dates indicated as guaranteed on the Site are with a minimum of 200 customers if Niphla Events is prevented from executing the contract due to exceptional and unavoidable circumstances.
In all other cases, if Niphla Events decides to cancel the trip or holiday before departure and if the parties are unable to reach an amicable agreement on a replacement trip or holiday, Niphla Events will reimburse the customer for all sums paid and will pay compensation at least equal to the penalty that the customer would have incurred if the cancellation was its fault on that date. Where applicable, Niphla Events will make refunds as soon as possible, and in any event within 14 days of termination of the contract at the latest Dates, timetables and programmes Niphla Events reserves the right to change or cancel the dates, timetables and programmes of the holiday at any time without compensation.

ARTICLE 12: Liability and damage

The retailer and the organiser are responsible for the proper execution of the travel services provided for in the contract in accordance with article L211-16 of the Tourism Code and are obliged to provide assistance to the traveller if he is in difficulty, in accordance with article L211-17-1 of the Tourism Code. Under no circumstances will Niphla Events shall not be held responsible for damage attributable either to the traveller or to a third party not involved in the provision of the travel services included in the contract and of an unforeseeable or unavoidable nature, exceptional and unavoidable circumstances. Niphla Events shall not be held liable for any indirect damages.

Niphla Events cannot be held responsible for the execution of services purchased on site by the customer and not provided for in the description, nor for pre-routing or post-routing on the customer’s initiative. Niphla Events generally advises allowing a minimum connection time of thrree hours and recommends that customers who need to make a pre- or post-transfer journey book changeable or even refundable tickets to avoid the risk of potential financial loss.

ARTICLE 13: CUSTOMER’S OBLIGATION TO PROVIDE INFORMATION

The customer must inform Niphla Events, in writing and prior to any reservation, of any particularity concerning him or her that is likely to affect the progress of the trip (persons with reduced mobility with or without a wheelchair, presence of an animal, transport of musical instruments, etc.).

ARTICLE 14: THEFT AND LOSS

We strongly recommend that you do not take any valuables with you (jewellery, etc.), but only items that are necessary and appropriate for the purpose and specific conditions of the trip.
Niphla Events is not responsible for theft in hotels. Customers are advised to leave valuables, identity papers and travel documents in the hotel safe. The customer is responsible for any lost or forgotten items during transport or transfers. The cost and terms of the the return of lost or forgotten items is the sole responsibility of the customer.

You are also advised not to leave any identity papers, essential medicines, medical prescriptions, valuables or cash in the luggage entrusted to the carriers; cameras, camcorders […]. Customers can make a declaration of value to the recording.

Niphla Events declines all responsibility in the event of theft (money, valuables, etc.), loss, theft or damage to your luggage or any personal effects during your stay.

ARTICLE 15: Applicable law

All contracts concluded between Niphla Events and the customer are subject to French law.

ARTICLE 16: Mediation

In accordance with article L. 612-1 of the French Consumer Code, the consumer, subject to article L.612.2 of the French Consumer Code, has the option of submitting a request for amicable resolution by mediation, within a period of less than one year from the date of his written complaint to the professional.

This establishment has designated SAS Médiation Solution as a consumer mediation body by means of a membership registered under number 50518/VM/2212.

To refer a matter to the mediator, the consumer must make his request :
– Either in writing to :
Sas Médiation Solution
222 chemin de la bergerie
01800 Saint Jean de Niost
Tel. 04 82 53 93 06
– Either by e-mail to: contact@sasmediationsolution-conso.fr
– Or by completing the online form entitled “Refer a matter to the Ombudsman” on the
https://www.sasmediationsolution-conso.fr website

Quel que soit le moyen de saisine utilisé, la demande doit impérativement contenir :
– The applicant’s postal address, telephone number and e-mail address,
– The name, address and Sas Médiation Solution registration number of the professional concerned,
– A brief statement of the facts. The consumer should tell the mediator what he or she expects from this mediation and why,
– Copy of the prior claim,
– all documents needed to process the application (purchase order, invoice, proof of payment, etc.)

ARTICLE 17: Information about Niphla Events

Registration in the register of travel and holiday operators : IM095240002

Niphla Events is located at 5 avenue du 8 mai 1945, 95200 SARCELLES.
Type of company: SASU
Siret number: 80536531900013
Intracommunity VAT number: FR84805365319
RCS number: Pontoise B 805 365 319
Email address: contact@niphlaevents.com
Website : www.niphlaevents.com
Telephone : +33 1 77 38 08 19
Anyone wishing to come before or stay after these dates is asked to notify the Niphla Events organisation.